VOASA

How Does VOASA Benefit You?

The Vacation Ownership Association of Southern Africa (VOASA) is a trade organization with the objective to promote the development, communication, improvement and growth of a stable and sustainable shared vacation ownership industry and trading environment.  It plays a strategic role in addressing a range of common issues relating to the vacation ownership industry and fulfils its role by proactively engaging with key stakeholders and by:

  • providing for an efficient, transparent and fair system of administration
  • formulating rules and procedures on key issues affecting the industry and by publishing recommendations relating to proposed best practice thereby providing a set of rules to prevent unethical behaviour
  • providing for a fair and impartial complaints facilitation process between members and consumers and to advise on appropriate remedies if unresolved

Code of Conduct

VOASA and its members are committed to the highest standards of ethical behaviour in vacation ownership. To demonstrate that commitment, all VOASA members as a condition of membership must agree to comply with the Code of Conduct.

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How It Works

The cost of buying a holiday home and funding its upkeep gave rise to timeshare more than 50 years ago as a cheaper way of having your own holiday spot.

By paying for a number of years holidays upfront at today’s prices, you are safeguarding your holiday costs against inflation and peak season rates. If you stay in a hotel, all you are presented with at the end of your stay is the bill, which is likely to be higher with every passing year. But, with shared vacation ownership you are buying today’s prices and the concept of a future lifestyle – not just a break.

The wide range of timeshare products available are designed to suit many lifestyles. Owners make a one-time purchase of furnished resort accommodations at a fraction of whole ownership costs and pay an annual maintenance fee. The accommodations are priced according to a variety of factors, including size of the unit, resort amenities, location and season of use.

The traditional interval week programme offers owners the use of their resort for one week, either for a specific period or season. With a points-based program, you may purchase points that can be redeemed for all kinds of accommodations, resort locations, amenities, number of days used, and other travel services. Family and friends can also take advantage of your purchase as the product is very flexible.

South Africa boasts a mature R3.5 billion per annum shared vacation ownership industry, consisting of over 500 000 shared vacation owners with an 85% occupancy rate of 500 000 shared vacation ownership weeks.

74.2% of shared vacation owners in Southern Africa say that vacation ownership has increased the degree to which they look forward to holidays. 64% feel it has increased the amount of time they spend on holiday and 62.4% believe it has increased their health and happiness.

Maintenance Fees

Through their homeowner’s association or club management, owners help maintain the quality and future value of the property. This pays for onsite management, unit upkeep and refurbishing, and utilities and maintenance of the resort’s common areas and amenities. The amount typically depends on the size, location, and amenities of the resort and is paid by each owner in proportion to the amount of time and/or unit owned.

Vacation Exchange

You can trade your interval or week for new and different vacation experiences at comparable resorts across the country and around the world. Many resorts offer owners the opportunity to exchange their timeshare to another resort within the home resort’s own portfolio of properties. Most resorts are also affiliated with an independent exchange company, such as RCI or Interval International, that orchestrates exchanges to other resorts on behalf of members. To exchange, the owner places his or her interval into the exchange company’s pool of available resort weeks and chooses an available resort and week from that pool. The exchange companies charge an exchange fee plus an annual membership fee.

Vacation Products

Conventional Timeshare Ownership Holiday Clubs Fixed Week Ownership Floating Week Ownership Flexi Week Ownership Fractional Ownership Private Residence Club
· Entails the payment of an upfront sum for a fully furnished accommodation plus yearly maintenance fees.

· Depending on the agreement, owners either own the rights to a specific, fixed week or the rights to a floating arrangement where you can visit for a week within a period each year.

· A newer variation of the conventional timeshare model.

· Instead of purchasing the rights to a specific unit, you pay an upfront sum to purchase a specific number of points, which can be redeemed for different vacations each year.

· Annual resort maintenance fees still apply.

· Allows use of an accommodation unit for a specific “fixed” week annually for the duration of your vacation ownership.

· Weeks are identified by a unique number starting with the first full week of the year (week one) and continue to the end of December.

· This option is a little more flexible than fixed week.

· Depending on the resort’s availability, you may use your week at any point during the year.

· Similar to floating week ownership, however you need to choose from a predetermined set of weeks within a particular ‘season’.

· Seasons are commonly designated by demand due to the competition among existing owners for prime weeks.

· Real estate sold in modules of more than one week, but less than whole ownership.

· Fractional ownership is usually associated with the luxury vacation ownership segment of the market and offers extravagant collections of five-star accommodation situated in opulent resort hotspots.

· Maintained by five-star hospitality giants.

· Membership into these clubs can vary from fractional ownership, whole ownership and points-based programmes.

Vacation Products

· Entails the payment of an upfront sum for a fully furnished accommodation plus yearly maintenance fees.

· Depending on the agreement, owners either own the rights to a specific, fixed week or the rights to a floating arrangement where you can visit for a week within a period each year.

· A newer variation of the conventional timeshare model.

· Instead of purchasing the rights to a specific unit, you pay an upfront sum to purchase a specific number of points, which can be redeemed for different vacations each year.

· Annual resort maintenance fees still apply.

· Allows use of an accommodation unit for a specific “fixed” week annually for the duration of your vacation ownership.

· Weeks are identified by a unique number starting with the first full week of the year (week one) and continue to the end of December.

· This option is a little more flexible than fixed week.

· Depending on the resort’s availability, you may use your week at any point during the year.

· Similar to floating week ownership, however you need to choose from a predetermined set of weeks within a particular ‘season’.

· Seasons are commonly designated by demand due to the competition among existing owners for prime weeks.

· Real estate sold in modules of more than one week, but less than whole ownership.

· Fractional ownership is usually associated with the luxury vacation ownership segment of the market and offers extravagant collections of five-star accommodation situated in opulent resort hotspots.

· Maintained by five-star hospitality giants.

· Membership into these clubs can vary from fractional ownership, whole ownership and points-based programmes.

Why Buy?

Timeshare is a booming industry led by top global hospitality brands

2017 was recorded as one of the best years for global timeshare (also known as shared vacation ownership) with over 20 million owners enjoying vacations. Global brands Marriott, Hyatt, Hilton, Sheraton, Disney and Wyndham have dramatically changed the face of timeshare, and in South Africa Tsogo Sun, Sun International and Legacy Hotels and Resorts are among the brands actively engaged in growing this industry beyond its current 750 000 owners.

You can holiday whenever and wherever you want – and more regularly

You don’t have to go back to the same place at the same time year after year. There’s lots of choice in where and when to travel locally or abroad, the duration of your vacation and the size of your accommodation. Did you know that a recent global Oxford Economics Study revealed that South African timeshare owners spend 6.5 more days a year on holiday than their non-owner counterparts? Vacation ownership guarantees that you will vacation at least once a year and ensures you take future vacations.

There’s no gambling with your accommodation

Exploring new destinations can be a gamble if the accommodation does not live up to its promises. But with the consistent quality of shared vacation ownership, your home-like accommodations with full facilities is a sure bet allowing plenty of space for togetherness and room for privacy.

Timeshare saves you money

By paying for a number of years holidays upfront at today’s prices, you are safeguarding your holiday costs against inflation and peak season rates. If you calculate the expense of owning and maintaining a holiday home that is only used once or twice a year, it makes financial sense to share the cost between several owners.

There’s no hefty accommodation bill at the end of your stay

While other holidaymakers may be feeling the anxiety of a hefty accommodation bill at the end of their stay, shared vacation owners can smile because timeshare allows you to pick up when the mood strikes and alleviates the stress of needing sufficient cash to pay for accommodation on the spur of the moment.

Purchasing Guidelines

These guidelines have been prepared by VOASA with the view of empowering the consumer with the knowledge needed to ensure a peace of mind purchase.

  1. Is the developer or marketing agent a member of a regulatory body approved by the Department of Trade and Industry?
  2. Buy a shared vacation ownership product because you plan on using it in the future. Consider your purchase as an investment in future vacations and not as a property or financial investment.
  3. Does the sales documentation comply with the National Credit Act, Share Block or Sectional Title Scheme? Has it been fully completed? Are you satisfied that you understand all your obligations? Does the sales contract make provision for a deposit? Is this held in a trust account? Is the building complete? Refer to the provisions of section 7 of the Property Timesharing Control Act and check the date of completion.
  4. Carefully read all documentation and ensure that you understand exactly what type of product you are being offered. If necessary, ask for a clear explanation of any terminology and terms such as ‘space banking’ or ‘usage rights’.
  5. Choose a shared vacation ownership option that suits your lifestyle. Consider what you value most in a holiday experience, and then explore the wide variety of options and products that are available. Select the option that will best suit your family’s lifestyle now and in the future.

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Resale Guidelines

Resales have become a growing industry in the marketing of shared vacation ownership products, but there are certain factors that are unique to the sale of these products.

Do not necessarily expect to receive the same amount that you originally paid for your vacation ownership product, especially if you have owned for less than 5 years and the interest is not in a well-known resort location. Many factors affect the price including season, location, unit size and age.

  • Contact your developer and/or resort management company
    Check with your developer if they are still selling, or find out if the resort management company offers a resales programme or are affiliated with a broker to handle resales. If so, ask for the statistics on past resales.
  • Verify that the resales agent is an accredited VOASA member
    All member companies of VOASA agree to adhere to the VOASA Code of Ethics.
  • Check with other owners at your resort
    Those who own the weeks before or after you may wish to purchase more time.
  • Check for local resale brokers
    Check the property sections of the local newspapers for local brokers who handle resales.

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Testimonials

"I've been with the Holiday Club since October 2002 and the return on investment was recouped within the first two years and has paid for itself over and over again. I enjoy the flexibility of taking a break at any time during the year, with a wide selection of resorts."

Sean Morrison

“I have been a member of Golf Resorts (GRC) for over 20 years. During that time my family and I have enjoyed superb holidays in GRC’s excellent accommodation and facilities. The strengths of GRC’s timeshare are that it allows access to several top-class golf and country clubs throughout South Africa and other resorts overseas, at any time of the year. Value for money and customer care are wonderful and so we plan to continue our membership through our retirement years.”

Mark Price

“We are extremely happy with our 17-year association with Quality Vacation Club / Vacation Recreational Services. During this time, we have always received friendly and professional assistance when making bookings and at our accommodation, and I enjoy the annual vacations that my points provide each year.”

Johan Brand

“I’m a Platinum member of Dream Vacation Club and go away often. I went on a boat cruise with my points and have vacationed at most of the exclusive resorts. My hubby and I went on motor bike trips and only stayed in the resorts. We can travel light as most of the accommodation caters for washing machines etc. We could not travel like that without the Club.”

Theresa Jansen van Rensburg

“The best times are family vacations and we have had good memories for the last 18 years being members of Flexi Club. Our kids have built beautiful moments of laughter through these vacations spent at numerous beautiful resorts.  We always look forward to making our December holiday bookings and we know Flexi Club will always ensure we get what we want.”

The Loonat Family

“I have been a member of Premier Private Resorts for 6 years and love my points because it gives me access to a variety of high standard resorts around the country at any time of the year at an affordable fee.”

Raakhesh Budhia

“When I invested in a July peak week timeshare at Magalies Park in 1991 I would never have believed that it would turn out to be one of my best investments ever. When First Exchange came into existence my timeshare life changed forever. The allocation of points relative to the value of my asset was a brilliant concept.  The online system is incredible and the fact that I can use my points to book for relatives and friends increased the value ten-fold. Talk about value for money. I have lost count of the number of holidays my wife and I have had over the years using the points deposit system.”

David Rankin

“My wife Judy and I love going on holiday and in the past 25 years we have been all over. We sometimes went away with the kids, grandkids and friends and it was always special spending time with them. What I love about my membership is that you are not tied to one place and can go anywhere – from the Drakensberg and the Cape to Mozambique and Zimbabwe! The Holiday Club has always given good service and I have never had problems or a complaint about my membership.  It is definitely money well-spent.”

Philip Bradshaw

“We thoroughly enjoy our holidays; the accommodations are excellent, and we believe it is really the best value for money holidays. What we enjoy most is that we can also vacation near home or even overseas. We are very satisfied Quality Vacation Club and highly recommend it to anyone.”

Andre

“I have such a lot to be thankful for. Premier Private Resorts really go the extra mile to put a smile on my face, and family or friends can enjoy super fun holidays through myself with Guest Certificates. We have what is like a family relationship and I’m always so overwhelmed with gratitude for the service we receive. I really benefit though timeshare and I’m never disappointed and always come out a WINNER.”

Tasnema Prins and Family

“My hubby and I have been part of Dream Vacation Club for over 15 years. We regularly book long weekends and just love the variety of holiday destinations. Our daughter even exchanged vacation points and went to stay in Kissamee in Orlando for a week in 2003 to visit Disney World. Thank you, Dream Vacations, for encouraging a healthy lifestyle by reminding us to take bonus breaks as well.”

Lori Fourie

“I have been with Flexi Club for over 15 years. I'm very happy with it and won’t trade it for anything in the world. I am a teacher and my job is very stressful so I look forward to my holidays for some rest and relaxation. With Flexi Club I have had so many beautiful holidays over the years. Whenever I need a weekend away or during the school holiday I always find new places to visit. My family and I always enjoy our time together and have a whole lot of fun. So, thank you Flexi Club for allowing me to experience all those wonderful memories with my family.”

The Pather Family

“Our timeshare has given us 15 years of wonderful memories. The savings are one thing, but the peace of mind you get from knowing that your holiday is secure as well as an asset appreciating is very comforting. Being able to space bank our timeshare with First Exchange & then having the freedom to select another resort at a different time of year makes owning your own timeshare a real joy. We must commend the great service that First Exchange provides as well as the wide variety of fantastic resorts on offer.”

Farhana Ebrahim

The reason my family has returned to our timeshare over 30 years are numerous so I will list a few: Wonderful staff, always courteous and Friendly Rooms are clean and comfort comfortable Love the welcome especially the bubbly and popcorn Unparalleled ambience and panoramic sea views. Cannot wait for our next visit.

Thomas and Kate Hardy

"There are a few things that we really love about our time share at Umhlanga Sands. Firstly it is conveniently nearby to drive or to fly. Secondly the staff are always friendly and helpful and the resort is well managed. The location of the restaurants in the complex is a winner, as is the proximity of the walkway, which makes it so easy to walk to every other attraction along the beachfront and even to the village."

Alec Prosser

I love the fact that we don’t have a worry in the world besides paying the annual levy. Everything else is sorted out beautifully for us and we merely walk in and walk out a week later, having had a tremendous hassle free relaxing week. We like to travel to different places and Sun Swop timeshare allows this without the exorbitant cost of hotel accommodation thanks to the many varied resorts available.

Sue Bowles

I’ve been a member of FirstExchange for 6 years and I love the way that my timeshare has helped me make memories with my family, in BEAUTIFUL places - all through the seasons!

Angelique Waterson

My husband and I joined Dream Vacation in September 2017. I can truly say without any doubt in my mind that the staff and service are nothing short of outstanding. I recommend everybody joins dream vacation - you won’t regret it.

Shanoewaaz Hendricks

We've been members of Dream Vacation Club since 2008.We couldn’t have managed as a family of 5 without Dream Vacation Club - You are the Best!

Kefilwe Ndlovu

When we first became members of The Holiday Club in 1993, my wife and I enjoyed our holidays together with our children. Now that the kids are all grown up and we are pensioners, we sometimes still go with them but it’s mainly just my wife and I. During our last holiday in Margate, a kind person from the Member Services Centre pointed out to us that we were not maximising our benefits as Members and told us more about them, including Telesave, where you can get discounts on items. We really enjoy this and other Member benefits. Our favourite holiday destination is Durban, but we have also enjoyed seeing a lot of other places across South Africa over the years. Every time we go to beautiful resorts with great facilities we realise that the only way we could afford these holidays is because we are Members of the Holiday Club!

Professor Moses Malulyck

When I first became a Member of The Holiday Club 25 years ago, they were still sending our booking confirmation letters by post. Today, everything is so much easier and faster! Everything is done electronically and its made going on holiday even more of a pleasure. One thing hasn’t changed though – the service I get from The Holiday Club is, and always has been, excellent! Booking with the call centre, as well as checking-in, is very smooth and at the resorts, when we report something that we’re not happy with, it gets sorted right away. Over the years, we have been all over the country with our Membership. My wife Wilna and I love going to the Drakensberg and I think Cayley Lodge has the most beautiful view, overlooking The Bell Park Dam. We love discovering small towns and enjoy the relaxed lifestyle. I’m a very happy Member of the Holiday Club!

Mr Fritz Schonefeld

My family and I have enjoyed going on holiday with The Holiday Club over the years and I believe it’s great value. We have had many happy times just enjoying life in the Drakensberg and the South Coast and all over. I have been happy with my Membership and have had no problems at all. I am hoping the grandchildren will continue as Members. You’ve done well, Holiday Club, keep up the good work! I would definitely recommend you to anyone.

Mr Maharaj

l have been a Holiday Club Member for eight years and it’s so exciting and very convenient -- it just takes a phone call to arrange bookings. I have been to different destinations in Mpumalanga and KZN and the resorts were awesome and service is of a high standard.

Mncedisi Phineas Nkosi

I have been a member of The Holiday Club for more than 20 years and I really enjoy staying at the different resorts. I think that The Holiday Club is value for money.

Denzil Rockman

We have been with The Holiday Club for about 14 years. We enjoy the service we get from the Consultants and the communication on a regular basis. It is safe and secure dealing with The Holiday Club™ family, especially amidst all the scams around these days!

Yvette and Gerhard Badenhorst

"I have been a Holiday Club Member for more than 20 years and the best part about it is being able to book a holiday whenever I want. I would say to those who aren't Members that you have not yet had a holiday until you're a Member of The Holiday Club™."

Pieter van Aswegen

I have experienced friendly and helpful service with regards to booking reservations and member services and QVC does their outmost to find me suitable accommodation for my holidays. They even follow up on my reservation a few days before check in at the resort. This shows efficiency in ensuring that the member is prepared for their arrival at the resort booked. I would like to congratulate the QVC team on their exemplary service which is worthy of acknowledgement.

Amanda Cain

I would like to take this opportunity to compliment QVC as a club for your well run facilities, as well as your call centre staff, which have at all times been efficient, professional and courteous.

MR DR AND MRS N A JACOBSOHN

“I would like to take the opportunity to compliment QVC in their service delivery. I have experienced friendly and helpful telephonic communication and written communication with regards to booking reservations and member services. The QVC reservations team listens patiently to my requests and does their outmost to find me suitable accommodation for my holidays. They even follow up on my reservation a few days before check-in at the resort. This shows efficiency in ensuring that the member is prepared for their arrival at the resort booked. The QVC member services team has resolved my queries addressed with them timeously and efficiently. I would like to congratulate the QVC team on their exemplary service which is worthy of acknowledgement.”

Amanda Cain

“I would like to take this opportunity in complimenting QVC as a club for your well-run facilities, as well as your call centre staff, which have at all times been efficient, professional and courteous. We trust that this service will continue for years to follow.”

Mr Dr And Mrs Jacobsohn

“Thank you for assisting us with finding wonderful accommodation in Durban for our 40th wedding anniversary celebration. It was very special when the resort surprised us with alcohol-free champagne and chocolates. We had such a wonderful time.”

Leon Venter

“We are extremely happy with our 17-year association with QVC/VRS. During this time we have always received friendly and professional assistance when making bookings and at our accommodation. I enjoy the annual vacations that my points provide each year – well done to the QVC team.”

Johan Brand

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Email: info@voasa.co.za
Phone: 021 975 9607 from 09h00 to 14h00
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