The Vacation Ownership Association of South Africa (VOASA) is the non-profit, self-regulatory trade association and collective voice of the timeshare / shared vacation ownership industry in South Africa.
The Association was established in 1990 as the Timeshare Institute of Southern Africa and was re-branded the Vacation Ownership Association of Southern Africa in 2007. In 2021, Southern Africa in the name was changed to South Africa. VOASA is a member-driven association that represents developers, resorts, exchange companies, holiday clubs, timeshare owner associations (HOA) and body corporates, sales brokers and resort management companies.
VOASA is part of the international timeshare community through the Global Alliance for Timeshare Excellence (GATE), made up of member organizations from the U.S, Brazil, Asia Pacific, Australia, Canada, Europe and Mexico.
- To promote the development, communication, improvement and growth of a stable and sustainable industry and trading environment in South Africa, which contributes meaningfully to tourism, economic growth and socio-economic development.
- VOASA plays a strategic role in addressing a range of common issues relating to the timeshare industry and fulfils its role by proactively engaging with key stakeholders (including government and regulatory authorities) and consumers of the timeshare vacation products and services.
- Fundamental to the existence of VOASA is the protection and advancement of consumer rights and the stimulation of the on-going growth within the industry in a positive and organised manner.
- VOASA promotes ethical behaviour by its members by issuing clear conduct guidelines in order to contribute to the reputation, credibility and sustainable development of the industry at large.
Code of Conduct
The Code of Conduct was introduced in 1990 in collaboration with the Business Practices Committee of the Department of Trade, Industry and Competition (DTIC) and is regularly updated to reflect best practices within the South African vacation ownership (timeshare) industry. The Code outlines its intention to govern business practices by protecting the interests of both consumers and the industry and by promoting an equitable, negotiated balance between the two. As a condition of membership, all members are required to adhere to an exacting Code of Conduct, which ensures best practice in all aspects of their business dealings.
The Code of Conduct can be downloaded here.
Management of the Association
VOASA is managed by a voluntary board of directors, which is made up of industry captains who contribute a wealth of knowledge to the overall policy, strategy and governance of the Association. A separate legislative committee monitors and makes representations on upcoming legislation that may negatively impact timeshare businesses. It further provides guidance to members on new laws and compliance requirements, amongst others.
- Tourism Business Council of South Africa
- Federated Hospitality Association of SA
- National Property Practitioners Council (NPPC)
Government and Regulators
- National Property Practitioners Regulatory Authority (NPPRA)
- Department of Tourism
- Department of Trade, Industry and Competition
- Community Schemes Ombud Service (CSOS)
- Consumer Goods and Services Ombudsman (CGSO)
- National Consumer Commission
Global Timeshare Associations
- Global Alliance for Timeshare Excellence (GATE), which represents industry associations from the Asia Pacific, Southern Africa, Australia, Brazil, Canada, Europe, Mexico and the USA.